Mother of 2 beautiful daughters married to a pastor. Enjoy cooking and cleaning as well as story telling.
Dedicated and compassionate provider of elder care, companionship and comfort for senior citizen residents of assisted living and memory care communities. Patient, personable and professional in responding to resident needs, with a gentle touch and caring attitude centered on treating all with dignity and respect. Trained and experienced in caregiving essentials such as: Memory Care: Dementia Communication Strategies Anxiety Reduction Social Interaction Cognitive Support Psycho-Emotional Care: Warm Companionship Reading, Games & Activities On-Site & Off-Site Events Independent Living Facilitation Physical Care: Bathing & Personal Hygiene Dressing Assistance Meal & Feeding Support Wheelchair Transfer Caregiver 06/2014 to 08/2015, Assisted Living and Residential Care Desert Oasis-Tucson, AZ Assist residents with daily living and provision of fun, safe and engaging activities to ensure that their days are happy and fulfilling. Provide dignified care to residents of both assisted living and memory care communities, including individuals living with all stages of Alzheimer’s disease. Completed Training programs covering caregiving basics, including dementia communication strategies, social engagement and physical care (e.g., lifting, bathing and feeding support). Demonstrated thorough knowledge of communication techniques, infection control, safety, body mechanics and age-related differences while providing compassionate care. Multi tasked and responded to patient needs. Always Attentive to patients’ well-being and safety Monitoring and scheduling medical appointments. Cooking meals and handling other household duties. Caregiver 05/2015 to 04/2022 Assisted Living and Memory Care Mwangaza – Tucson, AZ Collaborated with peers and medical teams to support resident care plans, working under the guidance of an RN to deliver memory care, physical care and psycho-emotional care optimizing resident quality of life. Provided non-medical home care service to elderly/disabled patients. Focused on personal care, companionship, homemaking, and transportation. Helped coordinate enjoyable activities for residents, including game nights, concerts, movies, card tournaments and exercise classes. Maintained 100% clean driving record while transporting clients to appointments, shopping, and accompanying them to museums and cinema Prepared and submitted resident progress notes. Ensured complete documentation in the EMR system and immediately alerted RN and care provider teams of changes in condition. Awarded 100% ratings for punctuality, efficiency, and compassion. Received personal letters from clients and their families thanking me for the quality of my meals, referencing both enjoyability and nutrition. Relocated to Canada, lives as a permanent resident Chat Support Specialist May/2022 - April /2023 Dilain Collections Answered questions from customers that came in through the company's online chat feature. Used various skills to resolve problems in a reasonable amount of time. Monitored customer issues to deliver the best resolution course, following steps involved for appropriate procedures. Walked customers through online demonstrations to support better understanding of product features. Maintained understanding of company computer software, products and services.