Trained and mentored all new personnel to maximize quality of service and performance. Worked with front desk to respond promptly to all guest requests. Evaluated employee performance and developed improvement plans. Completed schedules, shift reports, and other business documentation. Adhered to safety protocols by enforcing proper equipment usage. Managed laundry sorting, washing, drying, and ironing. Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements. Restocked room supplies such as facial tissues for personal touch with every job. Placed orders for housekeeping supplies and guest toiletries. Communicated repair needs to maintenance staff. Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust. Conducted regular room inspections to verify compliance with housekeeping standards. Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards. Addressed customer feedback and complaints to maximize satisfaction. Maintained required records of work hours, budgets and payrolls. Trained and mentored new staff on cleaning and safety protocols. Prepared and submitted reports to demonstrate staff productivity and areas of improvement. Developed and maintained comprehensive inventory system to track equipment and supplies