-Established a strong trusting relationship with the clients, families, staff, and the community. -Knowledgeable about Ministry of Long Term Care policies and protocols. -Ability to understand and deal with individual behavior, needs and differences. -Ability to follow and execute health care plans as directed by registered staff. -Trained Certified Personal Support Worker -Knowledgeable about the Residents Bill Of Rights -Gentle Persuasive Approach (GPA) certified -MOLTC Policy and protocols knowledge -Ability to multitask