-Provided customized and personalized childcare for two children in their home. -Administered one-on-one care and met the physical, emotional, social, and intellectual needs of the children. -Contributed to a safe, caring, nurturing, and stimulating environment in which the children thrive and develop. -Kept the children’s areas neat and tidy. -Children's Laundry -Transported children to and from activities/school, grocery shopped for the children, and planned the children’s daily activities.

-Responds to telephone inquiries and written requests including processing policy changes. -Applying proper underwriting standards, assessing risks according to binding requirements, and answering general account inquiries. -Resolving product and service problems by clarifying client complaints & selecting the best solution and expediting correction, following-up to ensure resolution, and making recommendations to management, as required. -Providing new potential clients with quotes for home and auto insurance. -Prepares and drafts responses to routine correspondence. -Processes rewrites and remarkets following established new-business guidelines. -Files and documents records of insurance transactions and maintains and updates current rate manuals for all markets, as received, including new coverage announcements. -Maintains a comprehensive log and diary system, reviewing and flagging contentious issues for discussion with management, as required. -Provides quality service while adhering to customer service standards, keeping information confidential to protect operations. -Performs other duties within competence, as assigned.

-Lead an internal program to develop personalized Ads and deals for Simplinsur to increase client outreach (Used Salesforce, Pardot and Google Analytics). -Performed remarkets and provided clients with crucial documents for home and auto closings. -Place Top 3 every month for most policies sold and recognized for exemplary customer service. -Worked cross functionally with underwriters, Major personal Line Markets (Intact, Aviva & Economical) and Marketing to complete daily tasks -In charge of outreach and quoting new potential clients using Applied Rating Services and company portals.

-Used Tableau to make Data Visualizations from Google Analytics. Metrics include Impressions, clicks & ROIS. -Developed slide decks, tools and sell sheets for campaign initiatives along with presentations to higher level execs . -Briefly used Looker for BI efforts and kept up to speed on market developments