A friendly and approachable self-starting professional with many years of experience in multiple fields. Applying strong communication, organization and initiative to achieve company goals, customer care and departmental objectives. Supported projects with 75 to 200+ staff members globally. Impeccable project and time management acumen to complete jobs with overlapping commitments. Completed weekly client-scheduled reports and strengthened internal and client based relationships. Created efficient workflow processes for over 200+ global team members. Many years within the construction and manufacturing trades, specifically metal fabrication. Emergency services and dispatch experience, extensive training to support vulnerable persons and victim care in light of incident trauma. Strong communication and problem-solving. Ability to handle technical issues and customer support inquiries. Experience with issue tracking, multitasking, and attention to detail. Customer-focused operations and project coordinator with 5+ years of experience supporting cross-functional teams and delivering complex, time-sensitive deliverables in fast-paced tech and creative environments. Known for clear communication, technical troubleshooting, and managing high volumes of concurrent requests. Excited to transition into customer support and operations, bringing a strong track record of problem-solving, stakeholder coordination, and service excellence. Resolved delivery and process issues for international stakeholders, balancing quality, speed, and communication across time zones. Documented recurring issues and coordinated with developers or team leads to resolve root causes. Managed time-sensitive tasks while maintaining a client-focused, solutions-oriented attitude. Training - Advanced First Aid | Domestic Awareness | Suicide Support | Vulnerable Persons | Mig Welding | Business administration | Mechanical engineering Education - Diploma in Creative Media Studies and Film | Mechanical engineering | Business administration | Red-seal certified Mig Welder | Digital Marketing Community Life - Volunteer, Good Shepherd (seasonal) | Supporter, Canadian Cancer Society | StopGap Foundation Diverse Interests - Car & motorcycle restoration | Classic car events | Mig Welding | Hiking | Film, photography, art | Fitness | Video games | Swimming and teaching swimming safety Technical Skills - MS 365 (Word, Excel, PowerPoint) | ShotGrid (Shotgun) | Adobe | Aspera Data Management | Final Cut Pro | Linux | Nuke | Gitlab | Jira | Confluence | GitLab/GitHub | CAD Customer communication & support | Technical troubleshooting & coordination | Task prioritization under pressure | Incident tracking tools ( Jira, ShotGrid) | Workflow documentation & reporting | Empathy, patience & adaptability Senior Production Manager MOVING PICTURE COMPANY (MPC VFX), TORONTO 2021–2025

20 plus years of experience with multiple pets of my own or even others. Love animals in general and enjoy their company and little personalities.