Rofiat is a versatile customer service professional with over five years of experience in customer relations, conflict resolution, and strategic account handling. Since arriving in Canada, she has broadened her expertise by working as a support worker and as a housekeeper with City Cruises Toronto, demonstrating her adaptability and dedication to delivering exceptional service across various roles. Rofiat is pursuing a Diploma in Business Management at the Toronto School of Management, further enhancing her leadership and business strategy skills. Married and a mother of two, Rofiat is known for her empathy, resilience, and commitment to client satisfaction. Her professional journey is marked by continuous learning and certifications in customer service and compliance. Outside of work, she enjoys reading, project management, and volunteering in her community. Rofiat’s blend of experience, adaptability, and dedication makes her a valuable asset for any employer.

As a housekeeper on City Cruises Toronto, I ensured a clean, safe, and welcoming environment for guests aboard the vessel. I managed daily cleaning routines across common areas, dining spaces, and restrooms, adapting to the specific challenges of a marine environment. My role involved meticulous attention to detail, particularly in high-traffic areas, while maintaining safety standards to enhance guest experiences. Additionally, I worked efficiently within tight timeframes to ensure the vessel was prepared between cruises, demonstrating flexibility and a strong work ethic in a dynamic setting. In my home cleaning role, I provided tailored cleaning services to individual clients, ensuring each home was spotless, comfortable, and organized according to client preferences. My responsibilities included deep-cleaning kitchens and bathrooms, dusting, vacuuming, and organizing living spaces. I managed scheduling and built strong, trusting relationships with clients through consistent, high-quality work, adaptability, and attention to detail.