Responsibilities: Room Preparation and Maintenance: Supervised and participated in the daily cleaning of guest rooms and common areas, ensuring high standards of cleanliness and comfort. Managed a team of housekeepers, delegating tasks efficiently and providing training to new staff on cleaning procedures and guest service protocols. Conducted inspections of rooms and public areas to ensure adherence to cleanliness and safety standards, addressing any issues promptly. Guest Interaction: Addressed guest requests and concerns with professionalism and courtesy, ensuring their satisfaction with the cleanliness and condition of their accommodations. Provided extra amenities and resolved any housekeeping-related issues to enhance the overall guest experience. Inventory and Supply Management: Monitored and managed inventory levels of cleaning supplies and guest amenities, placing orders as needed to maintain stock. Conducted regular audits of supplies and equipment to ensure efficient usage and prevent shortages. Team Leadership and Training: Coordinated with staff to create daily cleaning schedules, optimizing workflows and ensuring that all areas were addressed in a timely manner. Held regular meetings to discuss performance, address any challenges, and provide feedback to improve team efficiency and morale. Health and Safety Compliance: Ensured compliance with health and safety regulations, including proper handling and disposal of cleaning chemicals. Implemented procedures for reducing slip and fall accidents and maintaining a safe environment for both guests and staff. Administrative Tasks: Maintained detailed records of housekeeping activities, including room status reports and inventory logs. Assisted in the preparation of weekly and monthly reports on department performance and guest satisfaction. Achievements: Successfully led a team that consistently achieved a 95% guest satisfaction rating for cleanliness over the year. Implemented a new inventory tracking system that reduced supply costs by 15% and minimized waste. Developed a comprehensive training program that improved staff efficiency and reduced turnover rates by 20%. Skills Developed: Leadership: Enhanced ability to manage and motivate a team, fostering a collaborative work environment. Organization: Improved skills in scheduling, inventory management, and multitasking. Customer Service: Strengthened capability in handling guest interactions and resolving issues to ensure a positive experience

Responsibilities: Room Preparation and Maintenance: Supervised and participated in the daily cleaning of guest rooms and common areas, ensuring high standards of cleanliness and comfort. Managed a team of housekeepers, delegating tasks efficiently and providing training to new staff on cleaning procedures and guest service protocols. Conducted inspections of rooms and public areas to ensure adherence to cleanliness and safety standards, addressing any issues promptly. Guest Interaction: Addressed guest requests and concerns with professionalism and courtesy, ensuring their satisfaction with the cleanliness and condition of their accommodations. Provided extra amenities and resolved any housekeeping-related issues to enhance the overall guest experience. Inventory and Supply Management: Monitored and managed inventory levels of cleaning supplies and guest amenities, placing orders as needed to maintain stock. Conducted regular audits of supplies and equipment to ensure efficient usage and prevent shortages. Team Leadership and Training: Coordinated with staff to create daily cleaning schedules, optimizing workflows and ensuring that all areas were addressed in a timely manner. Held regular meetings to discuss performance, address any challenges, and provide feedback to improve team efficiency and morale. Health and Safety Compliance: Ensured compliance with health and safety regulations, including proper handling and disposal of cleaning chemicals. Implemented procedures for reducing slip and fall accidents and maintaining a safe environment for both guests and staff. Administrative Tasks: Maintained detailed records of housekeeping activities, including room status reports and inventory logs. Assisted in the preparation of weekly and monthly reports on department performance and guest satisfaction. Achievements: Successfully led a team that consistently achieved a 95% guest satisfaction rating for cleanliness over the year. Implemented a new inventory tracking system that reduced supply costs by 15% and minimized waste. Developed a comprehensive training program that improved staff efficiency and reduced turnover rates by 20%. Skills Developed: Leadership: Enhanced ability to manage and motivate a team, fostering a collaborative work environment. Organization: Improved skills in scheduling, inventory management, and multitasking. Customer Service: Strengthened capability in handling guest interactions and resolving issues to ensure a positive experience.