March 3rd, 2025 To whom it may concern, I am writing on behalf of Sarah Ross, who worked at Tacoma Family Medicine. Ms. Ross was employed with us from March 31st, 2023 to March 16th, 2024 as a Medical Office Administrator. As an employee, Ms. Ross was always punctual, efficient, professional and worked well as a team player with our doctors and staff or individually. She was willing to help at other locations when needed and provide training on some of our programs. During her time at Tacoma Family Medicine, Ms. Ross would perform, but not limited to, the following duties: If Greeting and registering patient upon arrival in a prompt, welcoming and professional manner. Verifying necessary patient information on the patient's medical record, confirming DOB, address, phone number and family doctor. Preparing and processing of correspondence as directed. • Providing support services to patients and medical staff. Booking, coordinating and rescheduling patient appointments. Answering a multi-line phone you require any additional clarification on Ms. Sarah Ross' role and responsibilities, please feel free to contact me at [email protected]. Sincerely, Julie McGowan Clinic Manager Tacoma Family Medicine, Scotia Square Medical & Tacoma Immigration & IME Services.